Return Policy
Customer Satisfaction Guaranteed:
At Wheels Automotive Dealer Supplies, we strive to keep our customers happy with quality products and customer service. If you are not completely satisfied with your purchase, we are here to assist you with a replacement or return.
To Initiate a Return:
1. Gather all item(s) in original packaging that you wish to return.
2. Contact our customer service department at 1-800-465-8831 or by email to start return/exchange process
3. Once confirmed by customer service you will be provided with an RMA (Return Authorization Number). This RMA must appear on the outside of package(s) that are being returned.
*Should the return of the product be deemed due to our error or negligence, the return freight charges will be covered and a prepaid label will be sent to you by email. Replacement item(s) will be reshipped at our expense (excluding any monetary value based on actual product).
*Should the return of the product not be deemed due to our error or negligence, the return freight charges will not be covered and original freight charges will be deducted from invoice. Replacement item(s) will be reshipped at your expense (including any monetary value based on actual product and addition freight charges).
Return & Exchange Timeframes:
The return or exchange timeframe starts from the day you receive your order. All orders received are limited to a maximum of 30 days for return or exchange and are subject to the "Special Considerations" listed below.
Special Considerations:
Damaged, Defective or Incorrect Items:
If you notice obvious damage to a package upon delivery, please refuse it or note the damage on the carrier's delivery record before the driver leaves your premises.
If you receive a damaged, defective or incorrect item, please contact our customer service department by phone or email for assistance. Please retain the item, shipping carton and original packaging for filing a damage claim.
Timely reporting is necessary to process a claim with the carrier. Standard return policies will apply if notice is not given within 7 business days.
All returns, including defective items, must be returned as sent and in the original manufacturer's packaging. Returns that do not meet these criteria may be denied or subject to a 15% restocking fee.
Custom and Personalized Items:
Custom and personalized items are not subject to returns unless there is an error or a significant difference from what was approved. Any defect or error must be reported to our customer service department by phone or email within the return and exchange period and 100% of the defective item must be returned.
Replacements:
After receiving and processing your return, we will send out replacement items as needed. Claims for items damaged during shipping may require additional processing time. In some cases, a replacement item may be sent before your return is received, and you may be charged for the replacement item. A refund will be issued upon receipt and processing of your return.
Refused Orders:
Refused orders (excluding shipping damage) are subject to a 15% restocking fee. Shipping charges are not refundable for refused deliveries. Additional shipping charges may apply for returning the order to us.
Bundle or Promotional Discounts:
If you return an item purchased as part of a bundle or with a promotional discount, you will be reimbursed for the returned items, minus the value of the discount or freebie.
Refund Method:
Upon receipt of item(s), a refund will be applied to the same payment method used for original purchase. Your refund may take up to 3 days to process internally and up to 7 days to reflect on your account depending on your financial institution.
Please note that this return policy is subject to change without prior notice. We retain the right to rectify any typographical or inadvertent errors.